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Delivery

When will you delivery my order?
1.Due to freight cost considerations, we typically ship orders via DHL, UPS, or FedEx through our authorized shipping agents.
Please note the following process and timelines:
  1. Initial Shipment to Agent Warehouse: Your order will first be sent to our agent’s warehouse. This leg of transit usually takes approximately 2 business days.
  2. Processing Time: Please allow an additional 2 business days for order preparation, sorting, and handover to the carrier at the agent’s facility.
  3. Tracking Number Issuance: The official tracking number will be generated only after the package has been received and processed by the shipping agent. You will receive this tracking number via email.
  4. Tracking Activation: Tracking information typically becomes available within 48 hours after the tracking number is issued. If no tracking updates appear after 48 hours, please contact us immediately at mailto:support@cynthiascreen.com.
2.Estimated Delivery Time:
    • Standard delivery takes 7–15 business days, depending on the destination country. Delivery times may vary due to customs clearance, local holidays, or other unforeseen circumstances.
Do you deliver on public holidays?

Kindly be advised that most international courier companies, including DHL and UPS, do not provide pickup or delivery services on Saturdays, Sundays, or public holidays in either the origin or destination country.

Do you deliver to my postcode?
Yes, we typically deliver to all postcodes via DHL/UPS/FedEx and other major international couriers. However, please note that a few remote or restricted areas may be excluded due to carrier limitations.
If your address falls into such a category, we’ll contact you promptly by email to discuss alternative options or any additional arrangements needed.
Will I be charged import duties or taxes?

For shipments outside the United States and Canada, import duties, taxes, or customs fees may apply. These charges are determined and collected directly by your local customs authority or government—not by us. As the recipient, you are responsible for paying any applicable fees upon delivery or as required by your country’s regulations.