Warranty Policy
All products purchased from us come with a standard 12-month limited warranty, unless otherwise specified on the individual product page. The warranty period begins on the date you receive the item.
During the Warranty Period:
- If your product develops a defect due to manufacturing or material issues, we will, at no cost to you, provide the necessary replacement parts and offer repair guidance.
- Support may include step-by-step written instructions, video tutorials, or other remote assistance to help you resolve the issue.
- To initiate a warranty claim, please send clear photos or a short video of the problem to mailto:support@cynthiascreen.com for our technical team to evaluate.
What Is Not Covered:
- Damage resulting from misuse, accidental drops, liquid exposure, unauthorized modifications, negligence, or intentional harm is not covered under this warranty. Our team reserves the right to determine whether the issue qualifies as a manufacturing defect or user-caused damage.
Post-Warranty Support:
- Even after the 12-month warranty expires, we offer lifetime maintenance support for all our products.
- Should replacement parts be required beyond the warranty period, the customer will be responsible for the cost of the parts and any associated shipping fees.
We are committed to ensuring your satisfaction and stand behind the quality of our products. For any warranty-related inquiries, please contact us at mailto:support@cynthiascreen.com.
